Refund & Cancellation Policy

Salud Exclusive LLC ("SALUD") provides mobile bar and cocktail service for private and corporate events. This policy explains how deposits, cancellations and refunds are handled. The specific terms for your event are set out in the agreement we confirm with you when you book.

DEPOSITS

A deposit reserves your date. Deposits are non-refundable.

CANCELLING YOUR EVENT

If you need to cancel, please tell us as early as you can. We ask for at least 30 days' notice before the scheduled event date.

Cancelling 30 or more days before the event: your deposit is not refunded.

Cancelling less than 30 days before the event: how any amount already paid, or still due, is treated depends on how close the cancellation is to the event date and on the agreement in place for your booking. Contact us and we will confirm what applies to yours.

CHANGING YOUR DATE

Postponements and date changes are handled case by case. Where we are able to accommodate the new date, your deposit may be transferred to the rescheduled event.

WEATHER

Weather that prevents an event going ahead is treated as a date change rather than a cancellation. Payments already made stay applied to the rescheduled event and are not automatically refunded.

IF SALUD CANCELS

If we cancel your event, you receive a full refund of everything you have paid us.

HOW REFUNDS ARE ISSUED

Where a refund is due, we process it within 14 business days. The method of refund is agreed with you at the time, and is not always a return to the original payment method.

PAYMENTS BEYOND THE DEPOSIT

We do not normally take payment beyond the deposit in advance. If this applies to your booking, contact us and we will review it under the agreement in place for your event.

ANYTHING ELSE

If your situation is not described above, contact us. We will review it with you under the agreement in place for your booking.